Wednesday, Aug. 27 2008

Travel Agents are coming back in style according to a new report from Market Watch. The article claims that US travel sales were up this year to $105 billion (that’s a 12% increase from last year) but fewer travelers are booking their trips online.
The reason?
Apparently online travel sources aren’t doing that great a job. Frustrations from unsatisfied customers is leading to a renewed interest in experience, qualified Travel Agents.
Personally, I think that’s great news. I like the idea of having someone I can call directly if everything goes wrong. For example, the last time I used Priceline for a hotel room we ended up leaving the place because their were roaches in the room. The owner, of course, refused to refund any of our money, and after “investigating” the situation Priceline told us we weren’t getting our money back either.
Which is why I won’t be using Priceline anymore.
I love the idea of a Travel Agent, and I sincerely hope that this report is accurate, and that this business is back on the rise.
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